General Requirements
· No minimum order required
· You must have a pet industry related business
· Copy of your State's Reseller Certificate is required
· Advance payment for all orders
Payment Method
· Credit card payment accepted : VISA / MASTER / DISCOVER
· COD (Money Order only – additional $9.00 charge)
· Personal or Company checks accepted (orders will be shipped once check clears)
Shipping & Handling
· All orders will be shipped via UPS Ground (expedited services available at additional cost – please email sales@puppiaus.com to inquire about these services)
· Please allow 2-3 business days to process your order.
· Orders under $500.00 incur $5 handling fee (in addition to shipping charges – actual UPS published rates)
· Backorders are cancelled unless notified.
Drop Ship (UPDATED - NEW DROPSHIP POLICY)
· Dropship accounts will be required to deposit $300.00 at time of account set-up
· All Dropship orders incur a fee of $5.00 per order plus shipping & handling
· Payments will be deducted from the deposit and when account is depleted, deposit will be required again
· Images of products may not be used without prior written authorization
Discount
· Handling Fee is waived for orders exceeding $500.00
· 10% off all orders exceeding $3,000.00 / 15% off exceeding $5,000.00 / 20% off exceeding $10,000.00
Return Policy
· Please inspect your items upon receipt as returns are only accepted for defected items.
· Defected items must be returned within 7 days of delivery, in the original and unused condition.
· All returns must have an RA # which can be obtained by calling 201-373-0059. Once the RA # is issued, please make sure to indicate it on the package for accurate processing.
· All Seasonal items such as Christmas items are not returnable.
· If any of these requirements are not met, a restocking fee of 20% will be assessed on the original purchase price.
Exchange Policy
· Exchanges can be made within 7 days of delivery, assuming items are in the original and unused condition.
· Defected items can be exchanged for the same items or your account may be credited for the next purchase.
· For exchange, please return the original item once RA # is issued.
· Exchanged items will not be delivered before your new purchase order is placed.
· If any of these requirements are not met or in case of exchange for a different item than the original one, a restocking fee of 20% will be assessed on the original purchase price. |