GENERAL
Q: What is the difference between a collar and a harness?
A: A collar applies pressure to the neck, while a harness distributes pressure across the chest. Harnesses are generally safer for dogs that pull.
Q: Where are your products manufactured?
A: Our products are manufactured in South Korea, China, and Vietnam.
Q: What are your products made of?
A: Materials vary by product and are listed on each product page.
Q: Is the harness breathable?
A: Yes, our mesh material is lightweight and breathable.
Q: How should I wash my harness?
A: Hand wash recommended, but machine washable on gentle cycle.
Q: Does this harness prevent pulling?
A: Yes, it redirects pressure from the neck to the chest for better control.
Q: Does this work for other animals?
A: Designed for dogs, but some cats use them. We also offer Catspia for cats.
Q: Are your products vegan?
A: Yes, no animal-derived materials are used.
Q: When do you release new products?
A: We release new collections every Spring/Summer and Fall/Winter.
SIZE & WEAR
Q: How do I measure my dog?
Q: Where can I find the size chart?
A: Each product page includes its own size chart.
Q: How do I put on the product?
Q: Do your harnesses fit puppies?
A: Yes, size XS fits very small breeds and puppies.
SAFETY & GUARANTEE
Q: Can my dog escape from the harness?
A: Proper sizing is essential. Incorrect sizing may allow slipping. We are not responsible for misuse or incorrect sizing.
Q: Is this harness choke-free?
A: Yes, all our harnesses are designed to be choke-free.
Q: Can I use this in the car?
A: Yes, attach a seatbelt leash to the D-rings for safety.
Q: My product is defective, what should I do?
A: Email cs@puppiaus.com with photos and a description.
Q: Can I get a refund or exchange?
A: Refunds/exchanges must be handled through the retailer where purchased.
Sizing Notes
Do not rely on weight. Always measure neck and chest.
If two fingers fit under the harness, sizing is correct.